Cancellation & Refund Policy

Effective date: July 16, 2026

This policy applies unless a separate signed agreement states otherwise. By booking or purchasing, you acknowledge and agree to the applicable terms below.

1. Online Movement Assessments

Payment is required at the time of booking.

The assessment fee is nonrefundable after booking, except when Active Recovery Solutions cancels and cannot provide a reasonable rescheduling option.

You may reschedule one time without an additional charge when you provide at least 24 hours’ notice.

A cancellation or rescheduling request made less than 24 hours before the appointment results in forfeiture of the full assessment fee.

A missed appointment or failure to appear is treated as a late cancellation. A new appointment requires a new payment.

Arriving late does not extend the scheduled appointment. If you are more than 10 minutes late, the appointment may be treated as a missed appointment.

If Active Recovery Solutions determines before or during the visit that virtual assessment is not legally or clinically appropriate, we may stop the session and provide referral guidance. Refund decisions in that situation will be based on whether a meaningful assessment was performed.

2. Technology Problems

Please test your device, internet connection, camera, microphone, and available movement space before the appointment.

If an Active Recovery Solutions platform or provider-side technical problem prevents the appointment, you may choose a rescheduled appointment or a refund.

If a client-side technical issue substantially prevents the appointment, Active Recovery Solutions may offer one courtesy reschedule at its discretion, but is not required to refund the fee.

3. In-Person Appointments

In-person appointments require at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice and missed appointments may be charged a $50 cancellation fee, except when prohibited by law or waived by Active Recovery Solutions due to exceptional circumstances.

4. Digital Programs and Downloads

All digital program and downloadable product sales are final and nonrefundable once access, a download link, or program materials have been delivered.

Digital purchases are for the purchaser’s personal use and may not be transferred, shared, copied, or resold.

If a verified technical problem caused by Active Recovery Solutions prevents access, we will make reasonable efforts to restore access or provide a replacement delivery method.

5. Individualized Coaching and Packages

Individualized coaching, physical therapy packages, and other ongoing services may have separate payment, pause, cancellation, and termination terms in a signed service agreement. The separate agreement controls if it conflicts with this general policy.

6. Refund Processing

When a refund is approved, it will be issued to the original payment method. Processing time is controlled by the payment processor and financial institution. Active Recovery Solutions is not responsible for bank or card issuer processing delays.

7. Contact

To request a qualifying reschedule or ask a billing question, contact vchmura@gmail.com as soon as possible.